Career Center

Under the direction of the Director, Market Research and Stakeholder Engagement, actively participates in several program work groups to help them understand the environment and set strategy for the future. Offers strategic and tactical advice to teams on the need for research. When market research is appropriate and feasible, develops, implements and manages quantitative and qualitative market research activities to support customer-focused product development and customer satisfaction with Joint Commission products and services. Assists in formulating strategic plans for products and services. Actively participates in new product development processes for particular teams. Develops and writes market research tools used to evaluate and collect information to assist the Joint Commission. Assesses Joint Commissions competition in various areas and the attitudes and needs concerning them. Sets priorities of research time and budget across multiple strategic business units. Oversees the work of vendors contracting with the Joint Commission, as delegated by the Director, Market Research and Stakeholder Engagement.