Career Center

JOB DESCRIPTION:
The Senior Director, IS Client Delivery Services will have accountability for the Information Systems customer delivery at Tenet Healthcare Corporation�s acute care facilities in our Palm Beach, Florida and Massachusetts markets. The Senior Director, IS Client Delivery Services will serve as the liaison between hospital operations, Information Systems and the hospitals, providing strategic leadership to the hospitals, ensuring SLAs and performance expectations are met, heavy focus on vendor and financial management, responsible for controlling IT spend in the market and sponsoring key enterprise-level initiatives in the market. He/she is responsible for customer experience, developing and maintaining market level IS plans, and effectively integrating enterprise level IS plans. This is a key leadership role, with high visibility and impact on the client experience, internal stakeholders, and the overall operational performance of the organization and the spend and demand adjudication between hospital and market.

Other key responsibilities will include the following:

• Serving as single point of contact for Hospital Executive leadership.
• Advocates on behalf of the hospitals to reduce risk, translate into business impacts and partner to prioritize investments.
• Provides comprehensive, succinct updates to Hospital Leadership and operations to drive awareness of any requirements and/or risks that could impact service delivery.
• Drives initiatives to reduce IT cost.
• Heavy vendor management holding vendors to contractual obligations.
• Facilitates demand management process for respective markets.
• Partnering with Hospital leaders and Portfolio Owners to govern IT spend in the market.
• Works collaboratively to provide value to customers (both hospitals and operations) through business/industry insight and innovation.
• Ongoing Client Leadership and Remediation (Issue Resolution). Identifies performance degradation and coordinates with Tenet Client Executive Leader to ensure mitigation.
• Provides direction to Market Service Delivery Leaders (MSDL) in service delivery and problem solving to maximize solution offering and client satisfaction.

The Senior Director, IS Client Delivery Services will be responsible for balancing enterprise-wide emphasis on standards and consolidation with truly unique market requirements. Possessing successful negotiation skills within the information system team and with market and operations leaders, the Senior Director will have responsibility for delivering value to the markets.

Further, the Senior Director, IS Client Delivery Services will be responsible for assessing and mitigating IS risks; cultivating operational effectiveness; promoting standardization; closing the gap on the post implementation state; fostering predicable outcomes and service levels; and ensuring compliance all while managing and flexing the spend components to balance needs, wants and urgencies respective of the business strategy and IS necessities.

SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles): Directors, Market Service Delivery Leaders
• Matrixed reports include outsourced IT vendor delivering IT services to the hospitals
  

REQUIRED SKILLS:
Required Background Experience

• At least seven years of progressive health IT leadership with experience in complex hospital environments.
• Executive experience is required.
• Demonstrated experience in leading health information technology projects and teams, to support and measure quality improvement, patient safety initiatives, regulatory and/or governmental programs. Experience in infrastructure, service desk and ITSM preferred.
• Previous operational and leadership experience in healthcare organizations, demonstrating increasing responsibilities in management of resources and data to deliver outcomes.
• Candidate experience should include a balance of hospital operations and business, financial experience.
• Customer service focus. Proven ability to understand the needs of internal and external customers and to follow-up on commitments.

Professional and Personal Attributes

One who is positive, creative, and innovative with a strong understanding of the business aspects of healthcare and the acumen to play a substantive role in developing strategies, budgets and business plans.

• Must possess effective conflict resolution skills, operating as an attentive listener and a proficient communicator to identify common ground and establish consensus.
• Must be credible in working with senior executives, yet able to collaborate effectively at all levels of the organization.
• Highly effective interpersonal, communication and supervisory skills; a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker. The ability to communicate clearly and effectively both verbally and in writing.
• An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and other executives.
• One who clearly possesses a high level of professionalism; appropriate self-confidence, â��diplomaticâ�� skills and comfortable self-assurance. One who is fair and highly approachable.
• A proven team player and facilitator who derives satisfaction from team successes; an individual known to focus on desirable outcomes while working through complex issues.
• Highly intelligent, clearly competent with a strong work ethic. One who instills confidence and support among staff members.
• Must have good management skills and demonstrate productive and effective management technique.

Compensation
A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.

Education/Certifications
A Bachelor�s degree in Information Technology, Healthcare Administration, or related field. Master�s preferred.

Travel
50%

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.