This position acts as a liaison between internal and external referral sources, and internal operations. The Clinical Liaison is responsible for establishing relationships with physicians, payers, and other referral sources. The Clinical Liaison will ensure appropriate patient placement through clinical assessments and screening in conjunction with the Hospital's Medical Director.
Assists and coordinates in-take and pre-admission screening process.
Performs on-site (typically in referring facility) clinical evaluation to assist the Medical Director in determining appropriateness of patient for admission.
Communicates to patients and families information about the rehab facility and program. Communicates to patients determined appropriate for admission the patient's expectations and requirements for participation. Offers and conducts facility tours for families as necessary.
Secures information relating to patients resources and benefits.
Demonstrates knowledge of growth, development, and the aging process for the planning and delivery of age-appropriate care.
Functions as initial contact for external case management and discharge planner personnel with payors and hospital facilities.
Coordinates negotiation of payment for patient stay by completing the precertification process with insurance companies.
Notifies referral sources of admission status and arranges transfer times within a timely manner
Completes face-to-face, in-service educational contacts with physicians, case managers, and other professionals.
Informs and educates physicians, case managers, and insurance companies about the facility and acute rehabilitation services.
Performs market analysis, market research and development, and implementation of marketing and business plans for the Hospital.
Assists in developing the annual marketing plan for the Hospital.
Continuously monitors the effectiveness of new and existing marketing plans.
Other duties as assigned.
Demonstrates excellent interpersonal skills within the facility and with the public.
Adheres to dress code, appearance is neat, clean and professional.
Demonstrates the ability to be flexible, organized and function under stressful conditions.
Consistently completes all assignments in a timely manner, is thorough and appropriately detailed.
Complies with all regulatory requirements, including all state, federal and Joint Commission regulations.
Maintains and ensures patient confidentiality at all times.
Reports to work on time and as scheduled.
Wears identification while on duty.
Attends departmental in-services and completes annual competencies/education requirements.
Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
Represents the organization in a positive and professional manner.
Complies with policies and procedures regarding department operations, fire, safety, infection control and emergency management.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the Unit.
College degree and license in healthcare-related field required.
Clinical experience required with demonstrated skills in clinical assessment and marketing.
Minimum of 2 years experience in acute care or rehab preferred.
Requires a professional level of knowledge in physician relations and interfacing with insurance companies.
Extensive knowledge of local provider and medical communities.
Ability to be available for occasional evenings for marketing events, weekend coverage, and routine day travel.
Good communication skills.
Ability to work harmoniously with other personnel.
Ability to deal tactfully with, patients, hospital staff and the general public.
Must be able to follow written and oral instructions.
Must maintain valid Indiana driver's license.
Job : Clinical Liaison Primary Location : IN-Greenwood-Indianapolis South IRF Organization : 4089 - Indianapolis South IRF Shift : Day
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